Terms of service & teleconsultation consent

These terms apply to online consultations with Dr. Pratibha Vinod (MBBS, MD (NIMHANS), MRCPsych (UK)) booked through this website, operated by Varam Initiatives.

Teleconsultation

• Consultations take place by video over Google Meet, in line with India's Telemedicine Practice Guidelines, 2020.
• By booking, you consent to being assessed and treated by video. A video consultation has limits: there is no physical examination, and the doctor may advise an in-person visit or tests if needed.
• At the start of the call you'll be asked to confirm your identity (such as name, age and address) and your current location, and may be asked to show a photo ID. These details are recorded.
• Some medicines cannot legally be prescribed through teleconsultation. The doctor decides what is appropriate for you.
• Please join from a private place. Consultations are not recorded by the practice. No one may record a consultation without the explicit consent of everyone taking part, and recordings must not be shared or posted, including on social media.
• Consultations are for adults aged 18 and over.
• You must book for yourself. Bookings can't be made for another person or on someone else's behalf, and the person who books is the person who attends.
• In line with the NIMHANS telepsychiatry guidelines, you must be located in India at the time of your consultation. You confirm this when you book.
• A family member or representative may join the call only with your consent, and their identity will be checked.
• You can withdraw your consent or choose an in-person consultation at any time. The doctor may also recommend an in-person consultation or a referral, for example if online care isn't suitable or you need emergency care.

Emergencies

This service is not suitable for emergencies. If you or someone else is at immediate risk, call Tele-MANAS on 14416 or emergency services on 112, or go to the nearest hospital.

Bookings and payment

• An appointment is confirmed only after full payment through Razorpay.
• Please join on time. If you join late, the consultation will still end at the scheduled time.
• If the doctor needs to cancel, you will be offered a new time or a full refund.
• Cancellations and refunds follow our cancellation & refund policy.

Prescriptions and records

Any prescription is issued digitally and sent to you by email. It is sent directly to a pharmacy only with your separate, explicit consent. The practice keeps consultation records as required by the National Medical Commission and applicable law.

Contact

Questions about these terms: contact@varam.care.